Our Commitment: 77cuci complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We will not sell, rent or disclose your personal information to any party without your consent, except as stated in this policy.

1. Introduction and Policy Scope

This Privacy Policy describes how 77cuci ("we", "Platform") collect, use, store and protect your personal information when you use our website at 77cuci.fun or our mobile app. It also outlines your rights regarding the personal data we hold.

This policy applies to all users who register for or use any service offered by 77cuci, including slot games, sports betting, Bingo, deposits, withdrawals and promotional programmes. By using our platform, you agree to the data collection and usage practices described in this document.

This Privacy Policy should be read together with Terms and Conditions of ours. Both documents form the foundation of the agreement between you and the platform 77cuci.

2. Information We Collect

We collect several types of information from our users depending on how you interact with the platform. The following are the categories of information we collect:

2.1 Information You Provide Directly

  • Registration information: Full name, email address, mobile number, date of birth, and the password you set.
  • Identity verification information (KYC): A copy of your MyKad or passport, a verification selfie, bank statement, and other supporting documents required to verify your identity.
  • Financial information: Bank account details, e-wallet account numbers (DuitNow, Touch 'n Go eWallet, GrabPay) used for deposits and withdrawals.
  • Communications: The content of messages you send to our support team via Live Chat or email.

2.2 Automatically Collected Information

  • Device and connection data: IP address, device type, operating system, browser type and screen resolution.
  • Platform activity data: Pages you visit, games you play, session duration, total wagering amounts, and complete transaction records.
  • Location data: General location based on your IP address for geographic verification and legal compliance purposes.
  • Cookies and tracking data: Session information, preference cookies, and analytics markers to enhance the user experience.

2.3 Information from Third Parties

In some cases, we may receive information about you from payment service providers, third-party identity verification companies or our gaming partners. This information is used solely for legitimate purposes as stated in this policy.

3. How We Use Your Information

The information we collect is used for the following purposes:

  • Account management: Create and maintain your account, process registration, and verify your identity through the KYC process.
  • Transaction processing: Process deposits, withdrawals, and bonus payments securely and accurately.
  • Service delivery: Allow you to access all games and platform features available.
  • Security and fraud prevention: Detect, investigate, and prevent fraudulent activity, money laundering, and the use of multiple accounts.
  • Legal compliance: Fulfil our obligations under Malaysian law, including PDPA 2010 and other applicable compliance requirements.
  • Customer support: Answer enquiries, resolve complaints, and provide technical assistance.
  • Marketing communications: Send promotional information, bonus offers, and platform updates — only if you have given your consent.
  • Platform improvements: Analyse usage patterns to improve the user experience, system stability, and game performance.

We will not use your personal data to make automated decisions that significantly affect you without any human intervention, except in circumstances that are clearly stated and with your consent.

4. Data Encryption and Security

The security of your personal data is our highest priority. 77cuci implements multiple layers of technical and organizational protection to keep your information secure at all times:

  • 256-bit SSL/TLS Encryption: All communications between your device and our servers are encrypted using industry-standard SSL/TLS protocols, ensuring no third party can intercept your data in transit.
  • Encryption of stored data: Sensitive information including passwords, bank details, and KYC documents is stored in encrypted format using AES-256 encryption at the database level.
  • Two-factor authentication (2FA): An additional security layer is available for your account to prevent unauthorised access.
  • Internal access controls: Only authorised personnel may access users' personal data, and every access is logged and audited on a regular basis.
  • Threat monitoring: Our systems are monitored 24/7 to detect any intrusion attempts or suspicious activity.
  • Regular security audits: Our platform undergoes regular penetration testing and independent security audits by third-party cybersecurity firms.

While we apply industry-leading security measures, no system can be guaranteed 100% secure. We encourage you to use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.

5. Sharing Information with Third Parties

77cuci does not sell or rent your personal data to any third party for marketing purposes. However, we may share your information in the following limited situations:

5.1 Trusted Service Providers

We work with third-party service providers who help us operate the platform, process payments, and deliver support services. These providers include:

  • Payment gateway providers for processing deposits and withdrawals
  • Identity verification service providers for the KYC process
  • Game providers (Pragmatic Play, Evolution, PG Soft, and others)
  • Cloud infrastructure and computing service providers

All these third-party providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with our instructions.

5.2 Legal Requirements

We may disclose your information to the relevant authorities when required by law, court order, or to fulfil legal compliance obligations — including investigations into financial fraud or money laundering.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction. We will notify you in advance via a clear notice on our platform.

6. Your Rights as a User

As a platform user 77cuci who is registered, you have the following rights regarding your personal data:

User Rights Description Status
Access Rights Request a copy of all personal data we hold about you Available
Right to Rectification Request correction of inaccurate or incomplete information Available
Right to Erasure Request the deletion of your personal data subject to legal requirements Available
Right to Object Object to the processing of your data for direct marketing purposes Available
Right to Data Portability Receive your data in a machine-readable format Available
Right to Withdraw Consent Withdraw consent for marketing communications at any time Available

To exercise any of the above rights, contact our privacy team via Live Chat or email at [email protected]. We will process your request within 14 business days.

7. Cookies and Tracking Technologies

77cuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Preference cookies: Save your preferences such as language, theme, and display settings to make your experience more comfortable.
  • Analytics cookies: Help us understand how users interact with the platform so we can continue to improve it.
  • Performance cookies: Monitoring platform stability and response times to ensure a smooth gaming experience.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality.

8. Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law:

  • Active account data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
  • Transaction records: Retained for 7 years in line with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
  • Communication logs: Customer support records and communications are retained for 2 years.
  • Analytics data: Anonymised data used for platform analytics is retained for 3 years.

Once the retention period expires, your personal data will be securely deleted or anonymised using established procedures, so it can no longer be linked to you personally.

9. Changes to the Privacy Policy

77cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. Any material changes will be communicated to you via:

  • Notices prominently displayed on the platform's homepage
  • In-account notifications when you next log in
  • Notification emails will be sent to the address registered to your account

We encourage you to review this page periodically to stay informed about how we protect your information. The "Updated" date at the top of this page indicates when this policy was last reviewed.

10. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact our privacy team 77cuci:

  • Live Chat: Available 24/7 — the fastest way to get an immediate response
  • Privacy Email: [email protected] — include "Privacy Inquiry" in your email subject line
  • Response Time: Under 60 seconds via Live Chat; 2–4 hours via email

We are committed to resolving every privacy complaint transparently, fairly, and within a reasonable timeframe not exceeding 14 business days.